Contact IronPulseX: Order Desk, Email and Returns
Call the IronPulseX order desk at +1 (720) 619-8477, open 7:00am to 9:00pm, seven days a week, or email [email protected] about orders and refunds. The website inbox, [email protected], answers site questions Monday to Friday, 9:00am to 5:00pm ET. Mail returns to 1500 Broadway, Floor 6, New York, NY 10036.
How do I contact IronPulseX?
The fastest way to contact IronPulseX about an order is the phone desk at +1 (720) 619-8477, open 7:00am to 9:00pm, seven days a week. For written order questions, email [email protected].
Questions about this website go to [email protected], read Monday to Friday, 9:00am to 5:00pm ET. All four contact points are below.
Orders, tracking and refunds
Phone: +1 (720) 619-8477
Email: [email protected]
Website questions
Email: [email protected]
Website email: Mon-Fri 9:00am-5:00pm ET. Order desk phone: 7:00am-9:00pm, 7 days
Returns address
1500 Broadway, Floor 6, New York, NY 10036
Office
115 East 23rd Street, Floor 5, New York, NY 10010
Matching each IronPulseX contact to the right job
Each IronPulseX contact handles a different job. Picking the right one first saves you a second call or email.
The phone desk and the sales email can both see orders. The website inbox cannot.
For anything urgent, such as a wrong address on a new order, the phone line is the better choice. It is staffed every day, including weekends.
| What you need | Best contact | Hours |
|---|---|---|
| Questions about an order | Phone +1 (720) 619-8477 | 7:00am-9:00pm, 7 days |
| Track a parcel | Phone or [email protected] | Phone 7 days; email hours not published |
| Start a refund | Phone +1 (720) 619-8477 | 7:00am-9:00pm, 7 days |
| Mail back bottles | 1500 Broadway, Floor 6, New York, NY 10036 | Not applicable |
| Check a bottle's lot number | Phone +1 (720) 619-8477 | 7:00am-9:00pm, 7 days |
| Report an error on this site | [email protected] | Mon-Fri, 9:00am-5:00pm ET |
Six jobs the IronPulseX order desk handles
The IronPulseX order desk handles anything tied to a purchase. That covers orders, delivery, refunds and questions about a batch.
It is also the right place to ask about details the seller has not published, such as how opened bottles are handled.
Orders
Ask about an existing order, or about the 2, 3 and 6-bottle packs before you buy.
Tracking
Get a tracking update if the order email has not arrived or looks stuck.
Refunds
Start a 60-day money-back claim and get return instructions.
Batch checks
Confirm the lot number on your bottle. The materials we hold show a draft lot of IRO-26/IR-8599.
Label questions
Ask about the daily number of gummies, the amounts per gummy or the gelling agent.
Damaged parcels
Report a broken box or wrong item on the day it arrives.
IronPulseX contact hours
The IronPulseX order desk phone line runs from 7:00am to 9:00pm, every day of the week. The website inbox keeps office hours, Monday to Friday from 9:00am to 5:00pm ET.
The time zone for the phone hours has not been published. If you live far from the East Coast, ask the desk which zone applies the first time you call.
| Contact | Days | Hours |
|---|---|---|
| Order desk phone +1 (720) 619-8477 | Monday to Sunday | 7:00am-9:00pm (zone not published) |
| Sales email [email protected] | Not published | Not published |
| Website email [email protected] | Monday to Friday | 9:00am-5:00pm ET |
IronPulseX details to gather before you call
Have your IronPulseX order details in front of you before you call or write. A short call beats a long one spent searching for numbers.
The desk uses the same three details for every return: your full name, email and order ID.
- Your order ID from the order email
- The full name and email used at checkout
- The tracking number, if the parcel has shipped
- The lot number printed on your bottle
- Photos, if something arrived damaged or wrong
- A short list of your questions
Calling for a partner or parent? Have the buyer's name and checkout email ready, since the order is filed under those details, not under the name of whoever calls.
Writing an email the IronPulseX order desk can act on
Short, specific emails to the IronPulseX order desk are the easiest to answer. Send it to [email protected] and keep it short.
Put the order ID in the subject line so the message lands in the right file.
Write a clear subject
For example: Refund request, order ID and your surname.
Say who you are
Give the full name and email used at checkout.
State the request
One sentence on what you need, such as a refund, a tracking update or a lot check.
Add the facts
Dates, tracking number, lot number and photos where they help.
Ask for a reply in writing
Keep the answer with your order email until the matter is closed.
What the IronPulseX website inbox is for
The IronPulseX website inbox, [email protected], is run by the IronPulseX Editorial Desk at Ironpulsexs. It handles the site itself, and it has no access to orders or payments.
Send it a broken link, a typo or a fact you think is wrong. Order, tracking and refund messages belong with the order desk instead.
The about page explains who runs the site and how corrections are made.
IronPulseX returns address and office address compared
IronPulseX lists two New York addresses, and they do different jobs. The returns desk is at 1500 Broadway, Floor 6, New York, NY 10036, and the office is at 115 East 23rd Street, Floor 5, New York, NY 10010.
Bottles sent to the office can go unmatched and slow your refund. Only returns go to Broadway.
| Address | Use it for | Do not use it for |
|---|---|---|
| 1500 Broadway, Floor 6, New York, NY 10036 | Sending back bottles under the refund policy | Letters about the website |
| 115 East 23rd Street, Floor 5, New York, NY 10010 | Business post | Returned bottles |
Return steps and postage rules are set out on the refund policy page.
Tracking an IronPulseX parcel
Your order email holds the IronPulseX tracking link, so open it to follow the parcel. Parcels leave from within the US unless the sales page states a different origin.
If no tracking has arrived, check your spam folder first. After that, phone the desk and give your order ID. Delivery details are covered in full on the shipping page.
- Search your inbox for the order email
- Check spam and promotions folders
- Open the tracking link in the email
- Call the desk if the link is missing or stuck
Keep the order email until the 60-day window has closed. It holds your order ID, purchase date and tracking link, and a refund claim needs all three.
Questions the IronPulseX desk cannot answer
The IronPulseX order desk cannot give medical advice. It cannot tell you whether the gummy suits your health, your medicines or your history.
Those questions belong with your doctor or pharmacist. Take the bottle with you so they can read the label. The FAQ page covers the general questions buyers ask most.
Making sure you reach the genuine IronPulseX desk
To reach the real IronPulseX desk, use only the phone number and emails printed on this page. Numbers found in ads, comments or marketplace listings may not belong to the seller.
If a bottle came from an unknown seller, check it on the batch verify page before you take a gummy.
- Phone: +1 (720) 619-8477
- Order email: [email protected]
- Website email: [email protected]
- Be wary of anyone who contacts you first and asks for payment
Contacting IronPulseX: common questions
Which number reaches the IronPulseX order desk?
Dial +1 (720) 619-8477 to reach the order desk. Calls are answered from 7:00am to 9:00pm, seven days a week.
What is the IronPulseX email address for orders?
Use [email protected] for order, tracking and refund questions. Include your order ID in the subject line.
What is [email protected] for?
That inbox handles questions about this website, such as a broken link or a wrong fact. It cannot see orders.
When does the IronPulseX website inbox reply?
The website inbox is read Monday to Friday, 9:00am to 5:00pm ET. Messages sent over the weekend wait until Monday.
What is the IronPulseX returns address?
Mail returns to 1500 Broadway, Floor 6, New York, NY 10036. The East 23rd Street office does not process returns.
What time zone are the IronPulseX phone hours in?
The time zone for the 7:00am to 9:00pm phone hours is not published. If you call early or late, ask the desk which zone they use.
Where do I find IronPulseX tracking?
Look in your order email for the tracking link. No email? Phone the order desk and quote your order ID.
